Account Manager, London

This is an excellent opportunity to work in a fast growing global translations agency with offices in London, New York and Hong Kong.

We are looking for somebody who has the drive and experience to account manage a portfolio of international clients.

Reporting to the UK Account Director, the successful candidate will be a confident linguist, with a professional attitude to service. Excellent communication skills are necessary as well as strong client-facing skills. You also know how to cope with high pressure situations and know to work independently. The right candidate would have a keen eye for detail and a high level of linguistic skills.

TranslateMedia is looking for an account management professional with a postgraduate qualification in translation. The candidate will be fluent in written and spoken English, and with experience as a project manager in the translation industry.

The role will involve taking responsibility for:

• Dedicated management and development of TranslateMedia’s client accounts – monitoring client activity and spotting potential growth
• Maintaining excellent client service standards based on exceptional day-to-day communication and client meetings
• Leading a team of Project Managers who will be responsible for the project management of your accounts
• Monitoring and developing teams of linguists and translation processes to ensure your clients are always receiving the best service
• Managing and monitoring quality control processes and acting as point of escalation in case of incidents.
• Budgeting projects and achieving TranslateMedia margin targets
• Ensuring that clients’ requirements are met rapidly and discreetly at all times
• Supporting your colleagues in the Account Management team and your line manager when needed

Start date – ASAP

Salary – according to experience.

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