Customer Service

Deliver first-class customer service in over 250 languages

Customers are the lifeblood of any business, so delivering exceptional customer service should always be your top priority. And if you’re trying to break into a new territory, the ability to react quickly and positively to customer queries and issues is critical to success.

Your customers will want to communicate with your brand in the medium of their choice and could use anything from email or live chat to social media channels like Facebook or Twitter to get their message across.

Keeping on top of customer queries and complaints in multiple territories using your own team of customer service agents is time-consuming and expensive. We can help you overcome your global customer communication challenges with customer service translation solutions specifically designed for crucial customer touch points along your support lifecycle.

We can integrate your help centre, live chat system or social media feeds with our translation management system, STREAM, to deliver real-time customer service support in over 250 languages. We can also offer real-time telephone interpreting services for conversations with customers, suppliers or partners.

From machine translation and human post-editing to professional human translation, we can offer the service that best suits the particular situation, channel, medium or target audience to ensure that you can deliver the best customer service possible regardless of the target language, culture or territory.

More than just translation...

TranscreationCreative translation service

We can adapt the translations of your product descriptions and editorial to ensure that your brand message is conveyed without the loss of style, tone or context regardless of the country, region or language you're targeting.

CopywritingCreative copywriting services

We help global eCommerce retailers find their distinctive voice and share their brand story with audiences around the world through exceptional, persuasive copywriting in over 90 different languages.

Website LocalisationLocalisation & CMS integration

We provide an API and out-of-the-box integration capabilities for all of the most popular eCommerce platforms – increasing efficiency and reducing the time and cost of your website localisation project.


Search MarketingInternational SEO & PPC

From technical audits to keyword research and PPC ad copywriting – we offer a full range of search marketing services that will ensure that your site is visible on the most popular search engines in your target region.

Social MediaMonitoring, measurement & management

We offer a range of social media monitoring, measurement and management services to ensure that our clients can reach new audiences and understand what their customers are saying in different markets.

Cultural ConsultancyBrand and cultural sensitivity checking

To increase the chances of success in international markets, we offer a range of cultural consultancy services which we adapt to suit your specific needs and the preferences of the audience you intend to target.


We help businesses communicate globally

Need help with your global brand, retail, digital or legal communications?

Contact us

Why our clients choose us

QUALITY

By including quality management as a core aspect of our technology and workflow – we can provide the highest quality professional translations for your project, regardless of the target audience, language, territory or culture.

TECHNOLOGY

Efficient processes, consistent translations, and cost and process transparency — we can connect with a range of content management systems, eCommerce platforms and development frameworks.

SERVICE

We will provide you with a dedicated account manager who will work with your team of project managers to select the best linguists with specific expertise in your business sector to handle your translation projects.

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