Deliver first-class customer service in over 100 languages
Customers are the lifeblood of any business, so delivering exceptional customer service should always be your top priority. And if you’re trying to break into a new territory, the ability to react quickly and positively to customer queries and issues is critical to success.
Your customers will want to communicate with your brand in the medium of their choice and could use anything from email or live chat to social media channels like Facebook or Twitter to get their message across.
Keeping on top of customer queries and complaints in multiple territories using your own team of customer service agents is time-consuming and expensive. We can help you overcome your global customer communication challenges with customer service translation solutions specifically designed for crucial customer touch points along your support lifecycle.
We can integrate your help centre, live chat system or social media feeds with our translation management system, STREAM, to deliver real-time customer service support in over 100 languages. We can also offer real-time telephone interpreting services for conversations with customers, suppliers or partners.
From machine translation and human post-editing to professional human translation, we can offer the service that best suits the particular situation, channel, medium or target audience to ensure that you can deliver the best customer service possible regardless of the target language, culture or territory.