We offer an accredited service, with a 100% quality guarantee on all our Professional Translation Services.
Our processes have been independently audited and awarded the ISO 17100 and ISO9001 certifications reflecting the quality standards that we employ throughout our company.
Our Translation Warranty commits that, within the parameters of the original order, we will work on any translation until you are fully satisfied, at no extra cost. This guarantee reflects our commitment to translation quality and accuracy, and to providing the best possible service to you at all times.
Our quality of service is crucial to our success and we place a real emphasis on this at all times. That’s easy to say, but difficult to demonstrate.
That is why we have established a client service charter internally to clearly define what is expected of our staff, and so that we can benchmark our processes, response times and quality performance against real metrics to assess how we are getting on and where we need to improve.
The Translation Warranty is available for every professional translation that we offer. All the translations offered through this website are professional translations, including translation, proofreading and document checking by our project managers, so the warranty is valid for all orders made through this website.
The Translation Warranty certificate is delivered as a PDF attached to the delivery email for each job. Click here to see an example of the Translation Warranty. The warranty itself contains details of the job reference, project manager and local office contact details so that you can quickly and easily talk to someone who can help you solve any issues.