Customer Service

Deliver first-class customer service in over 90 languages

Customers are the lifeblood of any business, so delivering exceptional customer service should always be your top priority. And if you’re trying to break into a new territory, the ability to react quickly and positively to customer questions and issues is critical to success.

Your customers will want to communicate with your brand in the medium of their choice and could use anything from email or live chat to social media channels like Facebook or Twitter to get their message across.

Keeping on top of customer questions and complaints in multiple territories using your own team of customer service agents is time-consuming and expensive. We can help you overcome your global customer communication challenges with customer service translation solutions specifically designed for crucial customer touch points along your support lifecycle.

We can integrate your help center, live chat system or social media feeds with our translation management system, STREAM, to deliver real-time customer service support in over 90 languages. We can also offer real-time telephone interpreting services for conversations with customers, suppliers or partners.

From machine translation and human post-editing to professional human translation, we can offer the service that best suits the particular situation, channel, medium or target audience to ensure that you can deliver the best customer service possible regardless of the target language, culture or territory.

Why our clients choose us

QUALITY

By including quality management as a core aspect of our technology and workflow – we can provide the highest quality professional translations for your project, regardless of the target audience, language, territory or culture.

TECHNOLOGY

Efficient processes, consistent translations, and cost and process transparency — we can connect with a range of content management systems, eCommerce platforms and development frameworks.

SERVICE

We will provide you with a dedicated account manager who will work with your team of project managers to recruit the best linguists with specific expertise in your business sector to handle your translation projects.

We help eCommerce businesses
increase international sales

Need help with your global brand, retail or digital communications?

Contact us Get a quote

Subscribe to our newsletter